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Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via TNT Express or Australia post within 2-6 working days; however if goods are unavailable, delivery may take a little longer.

EP Lighting accepts responsibility for any lost goods in transit or until there is a proof of delivery or delivery attempt by the courier. If there is a failure of delivery attempt by the courier (lost goods etc.) EP Lighting will honour the order by re-sending the stock.

For any orders valued at under $100, there is a flat-rate freight charge of $9.95. This is something we introduced in July 2018 as a result of us dramatically lowering prices on all products, and as a result charging freight on smaller orders was a necessity. 

All orders valued over $100 free freight will be included. 

If you wish to query a delivery please contact us at sales@eplighting.com.au

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